Health DC Online Ltd ("we") takes the protection of your personal information seriously. If you think we have not handled your personal information properly, you have the right to complain to us. This procedure explains how.

You can complain in any way that suits you:   by email to hello@healthdconline.co.uk by post to 4 Larmuth Avenue, Manchester, M21 7LN by phone on +447870257602   Please tell us your name, how to contact you, what happened, and what you would like us to do. If you need help making a complaint, or need it in a different format, tell us and we will help. We accept a complaint however it reaches us.

We will acknowledge your complaint within 30 days of receiving it, and usually much sooner. Karan Thomas or Jill Whitehall, Directors of Health DC Online, will look into it. We may ask you for more information. We will keep you told of progress. We will tell you the outcome, and what we have done about it, without undue delay. We aim to do this within 30 days.

You can also complain to the UK data protection regulator, the Information Commission (formerly the Information Commissioner's Office) https://ico.org.uk/. We would rather you came to us first so we can try to put things right, but you can go to the regulator at any time.

We keep a record of each complaint, what we did and the outcome, for 12 months. We use it only to handle complaints and improve how we look after personal information. Last reviewed: November 2026